Windsor Cleaning Company

Last updated: April 12, 2026

Welcome to Windsor Cleaning Company, a professional cleaning services provider serving residential and commercial clients across Windsor, Ontario and the surrounding Essex County region. These Terms and Conditions explain how our services work, how we handle customer information, and the responsibilities of both our company and our clients when using our cleaning services or visiting our website at windsorcleaningcompany.com.

By booking our services, contacting us, or accessing our website, you agree to the terms described below. Please read them carefully before proceeding.

Information We Collect

a. Personal Information

When you contact Windsor Cleaning Company or request cleaning services, we may collect basic personal details such as your name, phone number, email address, and property address in Windsor, Ontario or the surrounding areas. This information helps us understand your cleaning needs, prepare accurate estimates, and deliver the requested services efficiently.

b. Payment Information

If payments are made for cleaning services, certain payment details may be required. All payments are securely processed through trusted third-party payment providers. Windsor Cleaning Company does not store or retain your credit card or banking information on our systems.

c. Service and Property Information

To deliver the best possible results, we may collect details about your property type, square footage, number of rooms, cleaning frequency preference, and any special requirements such as pet-friendly or allergen-safe products. This helps us build a cleaning plan that fits your home or business.

How We Use Your Information

a. Service Delivery

Your information is used to provide cleaning services including residential house cleaning, deep cleaning, move-in and move-out cleaning, commercial and office cleaning, post-construction cleaning, end-of-tenancy cleaning, and specialty or emergency cleaning services across Windsor, LaSalle, Tecumseh, Lakeshore, and surrounding areas.

b. Customer Communication

We may contact you using your provided details to discuss booking confirmations, project updates, quotations, invoices, site access instructions, or service scheduling changes. We aim to keep all communication clear, timely, and relevant to your service.

c. Estimates and Quotes

When you request a free same-day estimate, your details are used solely to prepare and deliver a cleaning quote tailored to your property. Submitting a quote request does not obligate you to proceed with a booking.

d. Service Improvement

Anonymized information collected from customer interactions helps us improve our cleaning processes, staff training programs, scheduling systems, and overall customer experience. We may also use feedback and satisfaction data to maintain our service quality standards.

Sharing of Information

a. Cleaning Staff and Vetted Personnel

Our background-checked, WSIB-compliant cleaning professionals may have access to your property address and scheduling details to carry out the agreed cleaning service. All staff members are trained, screened, and bound by confidentiality expectations before entering any home or commercial property.

b. Third-Party Service Providers

In some cases, we may work with trusted third-party providers such as payment processors, scheduling software platforms, or insurance providers. Limited information may be shared with them only to the extent necessary to facilitate your service booking or process your payment.

c. Legal Requirements

We may disclose information when required by Canadian federal law, Ontario provincial law, or legal authorities, including in response to court orders, regulatory requests, or WSIB compliance requirements. We will always aim to notify you unless legally prohibited from doing so.

Data Protection and Security

Windsor Cleaning Company uses reasonable and commercially appropriate security practices to protect your personal information from unauthorized access, misuse, loss, or disclosure. Our website uses encrypted connections and our internal systems are access-controlled.

While we take all appropriate precautions, no online system or method of data transmission can guarantee absolute security. We encourage you to contact us immediately if you believe your information may have been compromised.

Booking, Cancellations, and Rescheduling

a. Booking Confirmation

A cleaning appointment is confirmed once you receive written or verbal confirmation from Windsor Cleaning Company. We recommend having your property accessible at the agreed time so our team can begin work without delay.

b. Cancellations

We ask that you provide at least 24 hours’ notice if you need to cancel or reschedule a booked cleaning appointment. Late cancellations or repeated no-shows may result in a cancellation fee. We reserve the right to apply reasonable charges in such situations.

c. Satisfaction Guarantee

We stand behind every job we complete. If you are not fully satisfied with the results of a cleaning service, please contact us within 24 hours of the service date and we will return to address any concerns at no additional charge. Our goal is to leave every property spotless.

Customer Rights and Choices

a. Communication Preferences

Customers may request to stop receiving non-essential messages related to promotions, offers, or service updates at any time by contacting our team directly or using the unsubscribe option included in our marketing emails. Transactional and service-related communications will continue as necessary.

b. Access or Update Your Information

You may request access to your personal details, request corrections to any inaccurate information, or ask for the removal of your data from our records by contacting us directly. We will respond to all such requests within a reasonable timeframe and in accordance with applicable Canadian privacy laws, including PIPEDA (the Personal Information Protection and Electronic Documents Act).

c. Right to Withdraw Consent

Where we rely on your consent to process personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place before your withdrawal.

Limitation of Liability

Windsor Cleaning Company carries full liability insurance and WSIB coverage for your protection. However, we are not liable for pre-existing damage to your property, damage caused by items not properly secured or disclosed prior to service, or loss of items in areas not included in the agreed service scope.

Our liability for any claim arising from a cleaning service is limited to the value of the specific service provided. We are not responsible for indirect, incidental, or consequential damages beyond this scope.

Website Use

The content on windsorcleaningcompany.com, including text, images, service descriptions, and pricing information, is provided for general informational purposes only. While we make every effort to keep information accurate and current, we do not warrant that all content on the website is complete, error-free, or up to date at all times.

Our website may contain links to third-party sites. We are not responsible for the content or privacy practices of those external websites.

Updates to These Terms

Windsor Cleaning Company may update or revise these Terms and Conditions when necessary to reflect service improvements, regulatory requirements, or operational changes. Updated terms will be published on our website at windsorcleaningcompany.com and will take effect immediately upon posting.

We encourage you to review this page periodically to stay informed of any changes. Continued use of our services after updates are posted constitutes your acceptance of the revised terms.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada. Any disputes arising from your use of our services or website shall be subject to the exclusive jurisdiction of the courts of Ontario.

Contact Information

If you have any questions regarding these Terms and Conditions, your rights, or our services, please contact our team:

• Windsor Cleaning Company
• Location: Windsor, Ontario, Canada
• Email: info@windsorcleaningcompany.com
• Phone: +1 (234) 567-890
• Website: windsorcleaningcompany.com/contact

We are committed to being transparent, professional, and responsive. If something is unclear, just ask us and we will be happy to help.