Last updated: April 12, 2026

This Privacy Policy describes how Windsor Cleaning Company (“we,” “us,” or “our”) collects, uses, and discloses your information when you visit our website at windsorcleaningcompany.com (the “Service”) and explains your privacy rights and how applicable law protects you.

We use your Personal Data to provide and improve our cleaning services. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

Words whose initial letters are capitalized have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for you to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest, or other securities entitled to vote for the election of directors or other managing authority.
• Company (referred to as “the Company,” “We,” “Us,” or “Our” in this Privacy Policy) refers to Windsor Cleaning Company, Windsor, Ontario, Canada.
• Cookies are small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website among their many uses.
• Country refers to: Ontario, Canada.
• Device means any device that can access the Service, such as a computer, a mobile phone, or a digital tablet.
• Personal Data (or “Personal Information”) is any information that relates to an identified or identifiable individual. We use these terms interchangeably unless a specific law requires a particular term.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals we employ to facilitate the Service, deliver the Service on our behalf, perform services related to the Service, or help analyze how the Service is used.
• Usage Data refers to data collected automatically, either generated by use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to Windsor Cleaning Company, accessible at windsorcleaningcompany.com.
• You means the individual accessing or using the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, Province, Postal code, City

Usage Data

Usage Data is collected automatically when you use the Service.

Usage Data may include information such as your device’s Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

When you access the Service through a mobile device, we may automatically collect information including the type of mobile device you use, your mobile device’s unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.

We may also collect information that your browser sends whenever you visit our Service or access it through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on our Service and store certain information. The tracking technologies we use include beacons, tags, and scripts to collect and track information and to improve and analyze our Service. These may include:

• Cookies or Browser Cookies: A cookie is a small file placed on your Device. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some parts of our Service.
• Web Beacons: Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, or single-pixel gifs) that allow the Company to, for example, count users who have visited certain pages or opened an email and gather other related website statistics.

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your device when you go offline, while Session Cookies are deleted as soon as you close your browser.

Where required by law, we use non-essential cookies (such as analytics, advertising, and remarketing cookies) only with your consent. You can withdraw or change your consent at any time through your browser or device settings. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal.

We use both Session and Persistent Cookies for the following purposes:

• Necessary / Essential Cookies (Session Cookies, administered by Us): These are essential to provide you with services available through the Website and to enable you to use some of its features. They help authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services you have requested cannot be provided.
• Cookies Policy / Notice Acceptance Cookies (Persistent Cookies, administered by Us): These identify whether users have accepted the use of cookies on the Website.
• Functionality Cookies (Persistent Cookies, administered by Us): These allow us to remember choices you make when you use the Website, such as your login details or language preference, in order to provide a more personalized experience.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, including monitoring the usage of our Service.
• To manage your Account: to manage your registration as a user of the Service. The Personal Data you provide can give you access to different functionalities available to registered users.
• For the performance of a contract: the development, compliance, and undertaking of the service agreement for cleaning services you have purchased or any other contract with us through the Service.
• To contact you: by email, telephone calls, SMS, or other equivalent forms of electronic communication such as push notifications, regarding updates or informative communications related to our services, including security updates, when necessary or reasonable.
• To provide you with news, special offers, and general information about other services and events we offer that are similar to those you have already purchased or inquired about, unless you have opted not to receive such information.
• To manage your requests: to attend and manage your requests to us.
• For business transfers: we may use your Personal Data to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets.
• For other purposes: such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns, and evaluating and improving our Service, products, marketing, and your overall experience.

We may share your Personal Data in the following situations:

• With Service Providers: we may share your Personal Data with Service Providers to monitor and analyze the use of our Service, or to contact you.
• For business transfers: we may share or transfer your Personal Data in connection with any merger, sale of Company assets, financing, or acquisition of all or a portion of our business.
• With Affiliates: we may share your Personal Data with our affiliates, and we will require those affiliates to honor this Privacy Policy.
• With business partners: we may share your Personal Data with our business partners to offer you certain products, services, or promotions.
• With your consent: we may disclose your Personal Data for any other purpose with your consent.

Retention of Your Personal Data

The Company will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

Where possible, we apply shorter retention periods and/or reduce identifiability by deleting, aggregating, or anonymizing data. The retention periods below are maximum periods and we may delete or anonymize data sooner when it is no longer needed:

• Account Information: retained for the duration of your account relationship plus up to 24 months after account closure to handle any post-termination issues or resolve disputes.
• Customer Support Data: support tickets and correspondence are retained for up to 24 months from the date of ticket closure to resolve follow-up inquiries, track service quality, and defend against potential legal claims. Chat transcripts are retained for up to 24 months for quality assurance and staff training purposes.
• Usage Data: website analytics data (cookies, IP addresses, device identifiers) are retained for up to 24 months from the date of collection. Server logs (IP addresses, access times) are retained for up to 24 months for security monitoring and troubleshooting.

We may retain Personal Data beyond these periods for the following reasons: a legal obligation requires us to retain specific data (e.g., financial records for tax authorities); data is necessary to establish, exercise, or defend legal claims; you explicitly request that we retain specific information; or data exists in backup systems scheduled for routine deletion.

When retention periods expire, we securely delete or anonymize Personal Data. Residual copies may remain in encrypted backups for a limited period but are not restored except where necessary for security, disaster recovery, or legal compliance. In some cases, we convert Personal Data into anonymous statistical data that cannot be linked back to you, and this anonymized data may be retained indefinitely for research and analytics.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. This means that information may be transferred to and maintained on computers located outside of your province, country, or other governmental jurisdiction where data protection laws may differ.

Where required by applicable law, we will ensure that international transfers of your Personal Data are subject to appropriate safeguards. The Company will take all steps reasonably necessary to ensure your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or country unless there are adequate controls in place.

Delete Your Personal Data

You have the right to delete or request that we assist in deleting the Personal Data we have collected about you.

You may update, amend, or delete your information at any time by signing into your Account, if you have one, and visiting the account settings section that allows you to manage your personal information. You may also contact us to request access to, correct, or delete any Personal Data you have provided to us.

Please note that we may need to retain certain information when we have a legal obligation or lawful basis to do so.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Other Legal Requirements

The Company may disclose your Personal Data in good faith belief that such action is necessary to:

• Comply with a legal obligation
• Protect and defend the rights or property of the Company
• Prevent or investigate possible wrongdoing in connection with the Service
• Protect the personal safety of users of the Service or the public
• Protect against legal liability

Security of Your Personal Data

The security of your Personal Data is important to us. We use commercially reasonable means to protect your Personal Data. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us immediately.

If we become aware that we have collected Personal Data from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers. If we need to rely on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective, and update the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us:

• By email: info@windsorcleaningcompany.com
• By visiting our website: windsorcleaningcompany.com/contact
• By phone: +1 (234) 567-890
• By mail: Windsor Cleaning Company, Windsor, Ontario, Canada